QR Codes And Forms

QR Code to report anti-social behaviour in GloucesterAccording to local newspaper The Citizen QR Codes are now being used to combat anti-social behaviour (ASB) in the City of Gloucester. The QR Code is linked directly to a form where people can report incidents of ASB and the code will be used on letters mailed to residents of the whole county. The originator of the project said: “I don’t think anyone else in the country is using a QR Code in the same way we are, but I don’t know why not”. Well there is an answer to that question – it’s because the form you are using (see screenshot below) will never be completed by anyone using a smartphone. Suggestion – before implementing a mobile form please read UX designer Robert Brauer’s excellent “Removing Stumbling Blocks In Mobile Forms“.

Screenshot of the ASB reporting form

1 thought on “QR Codes And Forms”

  1. Thanks for sharing.

    Just like it is not the fault of the phone when none calls, it is not the fault of the QR Code if no one fills up a humongous desktop form on their phone.

    For this use case, a mobile form with photo integration could actually be much better than the desktop version.

    So easy to just scan code or visit bookmark: fill mobile form, attach photos & location and done!

    Mobile is not a smaller version of desktop, we need to re-think the interaction.

    In this case it would probably make sense to optimize the mobile reporting for on-the spot reporting to capture photo/videos, timestamp, location and the contact details. Later an email can be sent requesting additional details as needed.

    See this to get an idea of what it could have been:

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